Warranty Policy

At Decorus Architectural Hardware, we are committed to providing high-quality products that meet your expectations. Our warranty policy is designed to offer you peace of mind and ensure your satisfaction.

Manufacturer's Warranty

Many of our products come with a manufacturer's warranty, which is detailed in the product packaging or documentation. These warranties are provided by the respective manufacturers and outline the terms and conditions specific to each product. Please refer to the individual product details for information on the applicable warranty period and coverage.

Australian Consumer Law Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.decorus.com.au

Warranty Coverage

The warranty covers defects in materials and workmanship under normal use. It does not cover damage caused by misuse, abuse, accidents, unauthorized modifications, or improper installation. Please ensure that products are installed and used according to the manufacturer's instructions to maintain warranty coverage.

Claiming Warranty Service

To make a warranty claim:

Contact Us: Reach out to our customer service team at support@decorus.com.au with your order details, a description of the issue, and any relevant photographs.
Assessment: We will assess your claim and may request the return of the product for further evaluation.
Resolution: If the product is found to be defective under warranty, we will offer a repair, replacement, or refund as appropriate.

Exclusions

Please note that certain finishes, such as living finishes like matte black or Venetian bronze, may age or patina over time. This natural aging process is not considered a defect and is not covered under warranty. Additionally, products that are made to order or customized may have specific warranty terms, which will be communicated at the time of purchase